TERMS AND CONDITIONS 2018

Moonstone Business School of Excellence (Pty) Ltd (hereinafter referred to as 'MBSE')

NOTE: The following prices are inclusive of VAT.

All fees are valid and issued in accordance with the fee rate set for the calendar year within which the fee first becomes payable (the “invoice year”). Any outstanding fees not settled within the invoice year will be recalculated against, in accordance with, the fee rate set for the new calendar year (the “deferred year”).

As it applies to any outstanding fees not settled within the invoice year, MBSE reserves the right to charge an additional fee making up the difference between the fee rate set for the invoice year and the deferred year and you will be responsible for the payment of such additional fee.

Course Fees

The course fees differ for each qualification. Please refer to the website for the current fees applicable to the qualification you are registering for: www.mbse.ac.za

All fees are inclusive of VAT.

Higher Education vs. Further Education

Higher Education Qualifications:

  • Higher Certificate in Wealth Management NQF Level 5
  • Advanced Certificate in Financial Planning NQF Level 6

Further Education Qualifications:

  • National Certificate in Wealth Management NQF 5
  • Further Education and Training Certificate: Short Term Insurance NQF 4
  • Further Education and Training Certificate: Wealth Management NQF 4

Occupational Qualifications:

  • Professional Principle Executive Officer NQF Level 7

Additional Fees

#ItemHigher EducationFurther Education
1 Re-Assessment: Online Assessment R 250.00 n/a
Re-assessment: Formative (Case study) R 631.00 R 253.00 per unit standard
Re-assessment: Summative R 910.00 R 910.00
2 Re-mark: Formative R 321.00 R 321.00
Re-mark: Summative R 321.00 R 321.00
Appeal R 482.00 R 482.00
3 Re-Schedule of Assessment R 572.00 R 572.00
4 Bridging Examination n/a R 353.00 per unit standard
5 Credit Analysis n/a R 631.00
6 Concession Application n/a R 620.00
7 Special Needs: Oral Assessment R 3 101.00 R 3 101.00
8 Courier Fee R 140.00 R 140.00

1. Re-assessments

Formative re-assessment: HIGHER EDUCATION

  • Online Assessment: contributes towards the final formative assessment mark.
  • Mock Assessment: Free mock-assessments available – not compulsory.
  • Assignment (Case Study)

Limited to 2 (two) Case Study re-assessments per Learning Programme and failing to PASS you will have to re-register and pay for the Learning Programme again.

For example:

1st case study = 1 attempt

2nd case study (Re-assessment 1) = 2nd attempt

3rd case study (Re-assessment 2) = 3rd and FINAL attempt

Formative re-assessment: FURTHER EDUCATION

Workbook

Limited to 2 (two) workbook assessments per Skills Programme and failing to PASS you will have to re-register and pay for the Skills Programme again.

For example:

1st Submission = 1 attempt

2nd Submission (Re-assessment 1) = 2nd attempt

Summative re-assessment (Closed-book examination): FURTHER EDUCATION

Limited to 2 (two) summative assessments per Skills-/Learning Programme and failing to PASS, you will have to re-register and pay for the Skills Programme again.

For example:

1st Summative assessment = 1 attempt

2nd Summative assessment (Re-assessment 1) = 2nd attempt

Summative re-assessment (Closed-book examination): HIGHER EDUCATION

Limited to 3 (three) summative assessments per Skills-/Learning Programme and failing to PASS, you will have to re-register and pay for the Learning Programme again.

For example:

1st Summative assessment = 1 attempt

2nd Summative assessment (Re-assessment 1) = 2nd attempt

3rd Summative (Re-assessment 2) = 3rd and FINAL attempt

All re-assessments:

  • Note that any examination missed will be regarded as an attempt and the re-assessment fee will therefore be charged for the next attempt. The re-assessment fee needs to be paid by the deadline given.
  • Should the fee not be paid by the deadline given, the student will forfeit the attempt. The re-assessment fee will thus be applicable for the next scheduled examination.
  • Should the fee be paid by the given deadline and the student does not attend the examination, the student will forfeit the attempt as well as the re-assessment fee paid. The re-assessment fee will thus once again be applicable for the next scheduled examination.
  • If you have a valid reason for not attending the assessment, please apply to the Day Management Committee via your project coordinator as soon as possible/once you are in possession of the information so that a decision may be made regarding the deferral of the examination. Kindly include any/all supporting documentation e.g. Medical certificate for illness, death certificate for death in the family etc.

2. Re-mark and Appeal

MBSE recognizes that, from time to time, the student being assessed may not be satisfied with the result of the assessment conducted. MBSE makes provision for two separate processes in order to deal with these complaints:

Re-mark process

  • MBSE requires all students to formally apply for a remark and pay the applicable fee.
  • The assessor will re-mark the student’s assessment and formal feedback is provided to the student by the Operational Manager.
  • If the student is still not satisfied with the result of the re-mark, he/she will be able to lodge an appeal.

Appeals process

  • MBSE requires all students to formally apply for an appeal and pay the applicable fee.
  • The moderator (as stipulated) will re-mark the student’s assessment and formal feedback will be provided to the student by the Operational Manager.
  • If the matter is still not resolved, the student can formally write to the MBSE Day Management Committee for further action.

Note that the fee paid for the re-mark and/or appeal will only be refunded if the assessment decision is overturned to indicate a pass instead of a fail.

Where a student is attempting any assessment for the second or third time, no re-marks on any previous assessment attempts will be allowed.

All requests for re-marks or appeals must be submitted to MBSE on the required application form (with proof of payment of the required fee) within 10 (ten) working days of release of results.

3. Re-Scheduling

A student may apply to re-schedule (or get an extension for) an assessment if an acceptable valid reason exists to prevent the student from attending/handing in on the scheduled date.

Students must apply to MBSE in writing on the required application form (with proof of payment of the required fee) at least 12 (twelve) working days prior to the scheduled date.

In cases of unforeseen circumstances that are out of the student’s control, the student must apply to MBSE in writing on the required application form (with proof of payment of the required fee) as soon as possible.

All requests will be considered by the Day Management Committee and the student will be notified of the outcome by the Operational Manager.

4. Bridging Examination

The bridging examination details will be communicated to the student during the registration process.

5. Credit Analysis (Applicable to Further Education ONLY)

A fee will be charged for a credit analysis to be completed to determine which unit standards can be offered in order for a student to obtain a full qualification. Should the student decide to continue his/her studies with us, the analysis fee will be credited towards the first registration.

6. Concession Application (Applicable to Further Education ONLY)

A concession application request may be submitted once all of the applicable unit standards have been completed towards the FETC qualifications and a student qualifies for the language/mathematic exemptions. The application will be submitted for verification with INSETA.

7. Special Needs

  • Provisions are made for students with disabilities. This may include dyslexia, blindness, partially sightedness or those with dexterity impediments.
  • If a student is disabled or has a condition which he/she believes should be taken into consideration in assessing his/her examination performance, he/she should notify MBSE in writing, enclosing medical evidence such as a doctor’s letter/report. Applications without medical evidence will not be considered. Students must make any special needs known to MBSE upon registration.
  • The application should accompany the students’ examination entry so that timeous provision can be made for the student. MBSE will hold the students’ medical evidence on file, but the student must submit a written reminder before each subsequent assessment for which the student registers.

 Payments

  • Methods of payment: EFT (Electronic Fund Transfer) or cash deposit at a bank. No cash or cheques accepted.
  • The Finance Department will send a quotation and approve the online registration as soon as payment is received.
  • Ensure to use your quotation number as reference when making the payment. Ensure that you use the correct banking details (as indicated on the quotation.)
  • Any payments made in advance for a qualification will be subject to increased fees should any learning/skills programme roll-over to a following Academic Year.
  • Proof of payment must be submitted to the Finance Department, after receiving the quotation. Note that no study material will be released before proof of payment is received. If additional fees apply; you will not be allowed to write a re-assessment or submit a formative without the relevant payment being made.
  • If your employer is making payment on your behalf and they require a tax invoice for payment (as opposed to a quotation), this may be requested from your Project Coordinator.
  • Fees paid are not transferable to another student; be that the student is from the same company or external.
  • In exceptional circumstances MBSE may allow the course fees to be paid in 2 (two) instalments. The first instalment must to be paid before any learning material may be received and the second instalment must be paid before the scheduled assessment date. A formal application form, with reasons for the request needs to be submitted for this arrangement and needs to be approved by the Operational Manager.

NOTE: No student will be considered registered for any learning/skills programme if the course fee is outstanding.

Cancellation and Refunds

  • In case of a cancellation after registration, but before material is received, a 50% cancellation fee will apply. 
  • A 100% cancellation fee (thus no refund) will apply if any material has already been received. (Hard copy/Electronic copy)

Attendance; Submission & Completion

  • A student has 6 (six) months to complete each Learning/Skills Programme and up to the prescribed time-frame indicated per qualification to complete the full qualification. If the qualification is not completed in the stipulated time-frame, a request for extension may be submitted to the Day Management Committee. All such requests will be deliberated according to merit. A maximum however, of 36 (thirty six) months will be allowed.
  • If a student is not able to attend an assessment date as scheduled, he/ she must provide their Project Coordinator with the reason at least 12 (twelve) working days before the scheduled assessment. If this is not done within the scheduled time period, the Re-Assessment Fee mentioned in clause 1, will apply.
  • If a student does not attend an assessment for which he/ she was scheduled, and such a student is absent without a valid reason*, the Re-Assessment Fee will be charged for that assessment. Due to the fact that the student missed the assessment, the student can write on the re-assessment date or another scheduled assessment date pre-arranged by their Project Coordinator. MBSE will not be able to schedule an individual assessment for one student. Note that if the re-assessment date or pre-arranged date is not attended, the re-assessment fee will apply.
  • Scheduled/communicated assessment dates are compulsory.
  • Any assessments missed/deferred will be regarded as an official attempt
  • Higher Education: If a student does not submit his/her formative assessment on the date communicated, the student will not be permitted to write the summative assessment and the Re-Assessment Fee will apply.
  • Note that an assessment will only be arranged in an outlying area should an assessment already be scheduled in that region. The main assessment centres are: Sandton and Pretoria (Gauteng), Cape Town (Western Cape), and Durban (KwaZulu-Natal). Specific dates will be communicated per programme.
  • Changes to examination venue can only be done with 12 or more days’ notice prior to the examination date (the re-scheduling fee will apply). No examination venue changes can be affected within 12 days prior to the examination. If the examination is still missed as a result of this, the Re-Assessment Fee will apply and one summative attempt will be forfeited.
  • MBSE will not be held liable for any postal, mailing/ couriering of letters and/ or certificates and/or material/workbooks/case studies.  Letters will be e-mailed and certificates can be collected at MBSE’s Brooklyn/Stellenbosch office. A student may instruct a courier to collect his/her certificate/ documentation at his/ her own cost. MBSE will not be held liable for any damages or loss of above mentioned. MBSE does however take every precaution to prevent any damage in transit.
  • A student will be required to provide positive identification when collecting a qualification certificate. In instances where a third party is collecting on the student’s behalf, the third party will need to present a copy of the particular student’s ID as well as a letter granting consent for collection to take place. This will however not be necessary if the learner gives us direct, written instruction to send the certificate via courier, on their behalf.

Plagiarism

  • MBSE emphasises integrity and ethical behaviour with regards to the preparation of all formative- and summative assessments submitted for academic evaluation. Students who are found guilty of plagiarism by an assessor and supported by a moderator will forfeit all credits for the assessment(s) concerned.
  • In addition, the matter will be referred to:
    • The Student Disciplinary Committee for disciplinary action to be taken;
    • The applicable Quality Assurance Sub-Framework
  • When a student is found guilty of copying and/or plagiarism, the moderation and all other costs will be for the student’s account and the credits/qualification will not be awarded to the student.
  • Plagiarism is considered a serious violation of MBSE’s regulations and may lead to your suspension from the Moonstone Business School of Excellence, without any refund.
  • A student will be found guilty of plagiarism when he/she extracts information from a book, article, web page or any other information source without acknowledging the source, and/or pretends that it is his/her own work. This does not only apply to cases where you quote verbatim, but also when you present someone else’s work in a somewhat amended (paraphrased) format, or when you use someone else’s arguments or ideas without the necessary acknowledgement. You are also guilty of plagiarism if you copy and paste information directly from an electronic source (e.g. website, e-mail message, electronic journal article, or CD ROM), without paraphrasing it or placing it in quotation marks, even if you acknowledge the source. You are not allowed to submit another student’s previous work as your own. You are furthermore not allowed to let anyone copy or use your work with the intention of presenting it as his/her own.

Results

All results, assessed by our assessors, are subject to moderation, and/or internal audits.

Protection of Personal Information (POPI)

The Parties recognise that the results of assessments and various other information as may be obtained and/or shared under this agreement constitute students’ personal information as contemplated in the Protection of Personal Information Act, No 4 of 2013. The student and MBSE undertake to comply with the provisions of the said legislation and/or any other applicable laws regulating the collection, use and processing of students’ personal information.

MBSE will thus not share a student’s personal details with a third party, unless:

  • The third party is any of our regulatory bodies, including but not limited to INSETA, the CHE, DHET, QCTO, SAQA and CIMA.
  • The student has granted permission in writing for information to be shared with third party. Such permission must also be revoked in writing by the student.
  • Information sharing between companies within the Moonstone Group.

MBSE reserves the right to verify a student’s identity before providing any information. This will be applicable to all communication channels.

SLA CONFIDENTIALITY CLAUSE
  • "Personal Information" (PI) shall mean the race, gender, sex, pregnancy, marital status, national or ethnic origin, colour, sexual orientation, age, physical or mental health, disability, religion, conscience, belief, culture, language and birth of a person; information relating to the education or the medical, financial, criminal or employment history of the person; any identifying number, symbol, email address, physical address, telephone number, location information, online identifier or other particular assignment to the person; the biometric information of the person; the personal opinions, views or preferences of the person; correspondence sent by the person that is implicitly or explicitly of a private or confidential nature or further correspondence that would reveal the contents of the original correspondence; the views or opinions of another individual about the person whether the information is recorded electronically or otherwise.
  • "POPIA" shall mean the Protection of Personal Information Act 4 of 2013 as amended from time to time.
  • The parties acknowledge that for the purposes of this agreement that the parties may come into contact with, or have access to PI and other information that may be classified, or deemed as private or confidential and for which the other party is responsible. Such PI may also be deemed or considered as private and confidential as it relates to any third party who may be directly or indirectly associated with this agreement. Further, it is acknowledged and agreed by the parties that they have the necessary consent to share or disclose the PI and that the information may have value.

 

  • The parties agree that they will at all times comply with POPIA’s Regulations and Codes of Conduct and that it shall only collect, use and process PI it comes into contact with pursuant to this agreement in a lawful manner, and only to the extend required to execute the services, or to provide the goods and to perform their respective obligations in terms of this agreement.
  • The parties agree that it shall put in place, and at all times maintain, appropriate physical, technological and contractual security measures to ensure the protection and confidentiality of PI that it, or its employees, its contractors or other authorised individuals comes into contact with pursuant to this agreement.
  • Unless so required by law, the parties agree that it shall not disclose any PI as defined in POPIA to any third party without the prior written consent of the other party, and notwithstanding anything to the contrary contained herein, shall any party in no manner whatsoever transfer any PI out of the Republic of South Africa.

General

  • Any parking fees incurred at any of the assessment/training centres, will be for the student’s own account.
  • No refreshments will be provided at any workshop or assessment session.
  • Study material, assessments, as well as workshops will only be provided in English.
  • All personal tutorial sessions with a MBSE Subject Matter Expert must be arranged via the student’s project coordinator.
  • No viewing of any summative assessment will be allowed. The process of re-marking and/or appeals procedure must be followed.

DISCLAIMER: MBSE will endeavour to prepare the student for the assessments to be completed and submitted. MBSE can therefore not be held responsible if the student fails any assessment. In addition, if a student’s studies carry over to a new Academic Year, they are automatically bound by the Terms and Conditions and fees applicable to the new Academic Year.

NOTE:

The Higher Education as well as Occupational qualifications and the credits associated with these qualifications, will only be awarded once the FULL QUALIFICATION has been successfully completed.

Last modified: Monday, 8 January 2018, 10:03 AM